What Pottstown Homeowners Say About Hearthstone Chimney Co.
We don’t chase five-star ratings. We chase the kind of work that makes a homeowner call us back next season, or text Russell a photo of their fireplace running clean on the first cold night in October. Every review here came from a real sweep, repair, or inspection in Pottstown or the neighborhoods around it. No incentives, no prompts, just folks who had something to say after we left.
Recent Reviews
We bought a place near Hill School last fall and the inspector said the chimney “looked fine.” Russell ran his camera up and showed us cracks in the flue liner I’d never have known about. He explained it like he was talking to his own neighbor, not talking down to us. Liner got replaced before we ever lit a fire.
- Dev M., Pottstown
Called at 8 PM on a Sunday because birds had gotten into the chimney somehow. A live person actually answered. Technician came out Tuesday morning, cleared the nest, installed a Gelco cap, and swept the whole flue while he was at it. One visit. Flat price. Done.
- Miguel C., North Coventry Township
Our 1920s colonial in Pottsgrove had never had a level-two inspection. Russell found creosote buildup thick enough to measure and a damper that wasn’t sealing. He showed me the photos, told me what could wait and what couldn’t, and we scheduled the sweep for the same week. No panic, no upsell.
- Maya G., Pottsgrove
I’d gotten a $4,200 quote from another company for a “complete chimney rebuild.” Hearthstone’s free second opinion found the crown was cracked but the brick was sound. HeatShield crown coat and a sweep: under $900. They saved me from a sale I didn’t need.
- Priya R., Pottstown
After 42 years in business, you expect a company to know the local codes. Russell knew exactly what Pottstown requires for clearances on our new insert install. Permits handled, inspection passed first time, and he left the hearth cleaner than he found it.
- Dev M., Pottstown
I’m a veteran, so the 5% discount was nice, but the real value was the 90-Day Done Right Promise. We had a slight smoke smell two weeks after the sweep. Called, they came back, found a hairline crack in the smoke chamber they’d missed, fixed it with HeatShield, no charge, no argument, no paperwork shuffle.
- Miguel C., North Coventry Township
Why Customers Trust Us
The reviews keep coming back to the same things: photos you can see, a plain-English verdict; no-hassle upfront pricing; and the 90-Day Done Right Promise backed in writing with no arguing. That’s not accidental. Russell Haines built Hearthstone Chimney Co. on the K.E.Y.S. code, Krafted right, Every time, Your home first, Standing behind it, and it’s governed how we’ve operated in Pottstown since 1984.
Our technicians are background-checked and uniformed, most jobs finish in a single visit, and when you call (610) 819-4281, a live person answers. Not a voicemail. Not a callback queue. Every day, every hour. If your chimney needs a sweep, a cap, a liner, or an honest second opinion on someone else’s quote, we’ll tell you what it is and what it will take to fix it. Done right, and we stand behind it.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Pottstown since 1984.