Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Flue relining
Before
After
Before
AfterThe Hearthstone Chimney Co. Guarantee
When we say we stand behind our work, we mean it in writing. Our 90-Day Done Right Promise isn’t a handshake or a feeling - it’s a signed commitment that if something we did isn’t right, we come back and make it right. No arguing, no paperwork chase, no “let us check with the office.” Russell Haines has run Hearthstone Chimney Co. in Pottstown since 1984, and a company that plans to be here in thirty more years doesn’t burn homeowners over a callback. We fix it. Period.
That promise is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. Every technician who climbs your roof or runs a camera up your flue knows those four words and what they cost us if we don’t live them. We’ve been sweeping chimneys in Pottstown, Douglassville, Boyertown, and the surrounding communities for over 42 years. You don’t last that long in a town this size by treating guarantees like marketing copy.
What’s Covered
- Workmanship on every repair and installation. If a joint we sealed leaks, a cap we fitted blows loose, or a liner we installed doesn’t draft properly, we return and correct it at no charge within the promise period.
- Professional-grade materials from named manufacturers. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - no builder-grade substitutes slipped past you. If a part fails due to our installation, we handle the replacement.
- Jobsite cleanup as thorough as the work itself. Our technicians lay protection, contain soot and debris, and leave your hearth area cleaner than they found it. If we missed a spot, we’ll come back and finish it.
- On-time arrival with respect for your schedule. We’ll be there when we say. If traffic on Route 100 or weather in the North Coventry stretch delays us, we call ahead - no ghosted appointments, no “somewhere between 8 and 5.”
- Honest pricing with no surprises on the bill. The number on your estimate is the number on your invoice. We don’t discover “unexpected issues” that magically inflate the cost after you’ve signed.
Our Satisfaction Promise
Here’s what happens if you’re not satisfied. You call (610) 819-4281 - and a live person answers, 24 hours a day, 7 days a week. You tell us what went wrong. We schedule a return visit, usually within 48 hours for non-emergency issues, faster if there’s a safety concern. Our technician arrives in uniform, reviews the original scope, and fixes the problem. If the original work failed due to our error, you pay nothing. If the situation has changed - say, a new crack appeared below the original repair zone - we’ll show you camera evidence and quote any additional work separately before touching it.
The 90-Day Done Right Promise covers workmanship, not acts of God or new damage you caused after we left. But we don’t hide behind fine print. Russell Haines reviews every callback personally, and if there’s any gray area, we err on the side of the homeowner. We’ve rebuilt relationships in Pottstown homes that started with a complaint and ended with a referral. That’s the Keystone Standard. Done right - and we stand behind it.
Licensed & Insured Backing
A guarantee is only as solid as the company behind it. We’re licensed and insured, which means if a technician gets hurt on your property in Pottstown, you’re not liable. If our work accidentally damages your roof, your siding, or your neighbor’s fence, our coverage handles it. We’ve carried this protection for over 42 years because Russell Haines has seen too many fly-by-night sweeps leave homeowners exposed.
Licensing also means we’ve met Pennsylvania’s requirements for chimney and fireplace work, including knowledge of local codes that vary across Montgomery, Chester, and Berks counties. In Pottstown specifically, certain historic district properties and homes near the Schuylkill River floodplain have additional venting and masonry requirements we’ve navigated hundreds of times. Insurance and licensing aren’t decorations - they’re the floor under your real protection, which is our word, our name, and our plan to still be answering the phone here in 2055.
How Our Promise Compares to Typical Chimney Warranties
Most chimney companies in the Pottstown area offer some form of guarantee, but the details separate paper from practice. Here’s how our approach differs:
| What homeowners often get | What Hearthstone Chimney Co. provides |
|---|---|
| Verbal “satisfaction guaranteed” with no written terms | 90-Day Done Right Promise in writing, no arguing |
| Callback requires filling out online forms or waiting for business hours | Live person answers every call 24/7 - every day, every hour |
| Technicians subcontracted, unknown to the company | Background-checked, uniformed employees; most jobs completed in a single visit |
| Generic “quality materials” with no brand names | DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield specified on every quote |
| Estimate given, invoice higher | No-hassle upfront pricing - the number on the estimate is the number on the invoice |
What Homeowners Should Ask Any Chimney Company
Before you hire any sweep in Pottstown, ask these questions. We’ve answered them plainly because we have nothing to hide.
Is your guarantee in writing? Ours is. You’ll receive a copy with your invoice.
Who answers the phone if I have a problem at 9 PM on a Saturday? At Hearthstone Chimney Co., a live person - not a voicemail, not a callback queue, not an app.
Will the same company exist if I need you three years from now? We’ve been here since 1984. Russell Haines intends to hand this business to the next generation, not flip it to a private equity firm.
Can I see photos of what you found? Our Level-2 camera inspections end with photos you can see and a plain-English verdict - documented like an engineer, explained like a craftsman.
Our Current Standing Offers
These aren’t gimmicks. They’re our way of lowering the barrier for Pottstown homeowners who’ve been burned before.
- $50 off any repair over $250
- Free second opinion on any written estimate
- $89 seasonal tune-up
- Permanent 5% senior and veteran discount
Each offer still carries the full 90-Day Done Right Promise. A discount doesn’t mean discounted accountability.
Ready to Work With a Company That Stands Behind Its Word?
Call (610) 819-4281 anytime - day, night, weekend, holiday. A live person will answer, schedule your inspection or repair, and put our guarantee in writing before any work begins. We’ve spent over 42 years proving that a square deal and honest craft still matter in Pottstown. We’d like to show you what that looks like on your chimney.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Pottstown since 1984.